Delivery, Orders & Returns
We want your ParkShirts experience to be as easy as possible—from placing your order to wearing it on your next adventure. 💜
DELIVERY
When will I receive my order?
Most orders are processed and shipped within 5–7 business days.
Once your order ships, you'll receive an email with tracking information. Delivery times vary depending on your location and the shipping method selected at checkout.
For U.S. orders, most packages arrive within approximately 3–7 business days after shipping.
Please keep in mind that these are estimates, not guaranteed delivery dates. Carrier delays, weather, holidays, and other circumstances outside our control can occasionally affect delivery times.
How do I track my order?
Once your order ships, we'll send a shipping confirmation email with your tracking information.
You can use the tracking link in that email to follow your package's progress.
If you have questions about your tracking information or your shipment, please contact us and we'll be happy to help.
Where do orders ship from?
ParkShirts works with trusted fulfillment and shipping partners to get your order to you as efficiently as possible. Depending on the product and destination, your order may ship from different locations.
ORDERS
Can I change or cancel my order?
We begin processing orders shortly after they are placed, so if you need to make a change or cancel an order, please contact us as soon as possible.
We'll do our best to help, but once an order has entered production or shipped, changes or cancellations may no longer be possible.
I entered the wrong shipping address. What should I do?
Please double-check your shipping information before completing your order.
If you notice an error after placing your order, contact us as soon as possible. If the order has not yet entered processing, we'll do our best to update the address.
If an order has already shipped, we're unable to guarantee that the shipping address can be changed or that the package can be redirected.
If a package is returned to us because of an incorrect or incomplete address, we'll work with you to determine the best way to get your order to you. Additional shipping charges may apply for a replacement shipment.
My order hasn't arrived. What should I do?
If your tracking information shows that your package is still in transit, please allow a little additional time for the carrier to complete delivery.
If tracking shows Delivered but you can't locate your package, we recommend checking around your delivery area, with household members or neighbors, and with your local carrier.
If you still can't locate it, please contact us with your order number and tracking information, and we'll help you determine the next steps.
If your package appears to be lost or significantly delayed, please contact us so we can help.
PROBLEMS WITH YOUR ORDER
I received the wrong item. What should I do?
We're sorry! That's not the experience we want you to have.
Please contact us within 7 days of delivery at magic@parkshirts.store and include:
- Your order number
- A description of the issue
- Clear photos of the item you received
We'll review the issue and work with you to make it right.
My item arrived damaged. What should I do?
If your item arrives damaged, please contact us within 7 days of delivery at magic@parkshirts.store.
Please include your order number and clear photos showing the damage. We'll review the issue and determine the best resolution.
What if my item appears to be mislabeled?
While uncommon, mistakes can happen.
If the size or product label does not match what you ordered, please contact us within 7 days of delivery with your order number and photos of the item and its label.
We'll review the issue and help make it right.
RETURNS & EXCHANGES
What is your return policy?
Because our apparel is prepared specifically for each order, we do not accept returns or exchanges for incorrect size, color, or change of mind.
For that reason, we strongly recommend reviewing the sizing information and available colors on the product page before placing your order.
If there is a problem with your order—such as receiving the wrong item, a damaged item, or an item with a manufacturing or labeling issue—please contact us. We're here to help.
Can I exchange an item for a different size or color?
At this time, we do not offer exchanges for size or color changes.
Before ordering, please review the size chart and product details on the listing. If you're unsure about sizing, we're happy to help you compare measurements before you order.
Do you offer refunds?
Refunds are considered when an order arrives with an issue that is our responsibility, such as receiving the wrong item or an item that arrived damaged or defective.
If you believe your order qualifies for a refund, please contact us within 7 days of delivery at magic@parkshirts.store with your order number and photos or other information that helps us understand the issue.
We'll review the situation and work with you on the appropriate resolution.
INTERNATIONAL ORDERS
Will I be charged customs or import fees?
International orders may be subject to customs duties, taxes, or other import fees imposed by the destination country.
These charges are determined by local authorities and are not controlled or collected by ParkShirts unless specifically stated at checkout.
Because customs policies vary by country, we recommend checking with your local customs authority if you're unsure whether additional fees may apply.
Still have a question?
We're here to help.
Send us a message through our website or email magic@parkshirts.store, and we'll be happy to help with your order.
💜 ParkShirts — Made for the memories you’ll make.